The call came from Guinea, West Africa. “Dave, the electricity went off while our computer was in the midst of Windows updates. The drive crashed. So can I just copy my Casper image to restore the drive?”
Dave’s response? “NO! Don’t do that, or you will lose all your backed-up data. You need to physically move the drive with the image to your computer, and consider it your new drive.” The conversation went on, and ended with Dave saying, “I’m so glad you called before attempting this.”
And Dave was genuinely thankful. Because just last week, he had another call AFTER someone else had done the same thing. That man lost everything with no hope for recovery.
Although Dave or his co-worker, Alan, go over the restoration procedure when setting missionaries up with a Casper backup system, many forget what to do. And when they think they have lost everything on their computer, panic takes precedence over procedure.
- With two similar situations within a week, Dave is considering how to remind all NTM computer users about how Casper works. Pray for wisdom and clarity as he writes up an article.
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